Call Centre analytics
Data is the new gold
How many calls were answered this month? What are the peak hours and days? What's going on in the call centre right now?
These are only some of the questions that call centre supervisors and managers have every day. With Asternic, all these questions can be answered quickly and easily through relevant searches, dashboards or reports, for past or real-time data.
Also, there is the possibility to customize your reports, using your formulas and metrics.