Solutions for Call Centers

High capacity, high availability and a simplified commercial model for demanding applications

SERVICES AND SOLUTIONS FOR CALL CENTERS

Advantages of modulus telephony solutions

Truly high availability of service, even in the event of total disaster
Capacity for 60 voice channels or more, with appropriate Internet connections
Delivery of new lines and numbers in one business day
Upgrade and modification of services within one business day
Make the most of your investment in VoIP technology
Use the service on a disaster site without loss of functionality
Customized integration solutions with CRM software for special applications
Manage numbers and channels without restrictions of physical circuits

Solutions for call centers

VoIP

CallCal

Dialers

Contact us to help you get to the new generation of modulus telephony services

INCOMPERABLE FLEXIBILITY AND ENSURED AVAILABILITY OF YOUR SERVICES

For call centers, perhaps more than any other business, telephony is critical. Have you considered how to act in case road works destroy the copper wires you use to receive telephony services? And you may have set up a full business continuity plan, but what services will you really have available on the disaster site you have planned? And how swiftly can your provider react to such an emergency?


The only requirement to use modulus services is access to the Internet. Get rid of huge, high capacity lines' fees and fragmentation of your numbers across multiple lines. Use 3G and LTE mobile phone data circuits to help ensure that phone services work even in the event of a primary Internet connection failure. And of course, if your business has increased call management needs and unique CRM and telephony integration requirements, we have pioneering solutions to skyrocket your productivity!

Financial Efficiency


Get all the phone lines you need through a single Internet connection
Get rid of high capacity lines' (PRI) monthly fees
Use our services without investing in expensive conventional telephony equipment (PRI cards, channel licenses)

Reliability and availability


Use your telephony services from backup internet connections if needed
Use the same services on a disaster site without losing functionality and without changing phone numbers

Integration Applications


See the solutions we have developed for telesecretary applications, and considerably reduce service time
Evaluate modulus call recording solutions with advanced archiving and searching features

SERVICES FOR CALL CENTERS

modREC

Call recording solutions from conventional circuits with passive recording

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Networking

Planning, design and development of networking infrastructures for applications with high availability and ensured communication quality

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CallCal

Platform developed by modulus for doctor telesecretary applications

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Information systems

Planning, design and installation of high availability information systems using modern virtual machine techniques

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Call Centers

Large capacity call center installation and parameterization with optimization for modulus VoIP services

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Research and Development

Software development tailored to your business model and integration with telephony services

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See all modulus services for call centers

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Certification

    ISO 9001