shopflix.gr: Unified Telephony with VoIP & FreePBX

shopflix.gr, a growing company in the Retail & E-Commerce sector, needed a unified telephone center to optimize its customer service. Additionally, they needed detailed statistics to manage and improve the inbound flow of calls. Modulus took on the task of meeting these needs by providing a comprehensive VoIP telephony solution with the FreePBX call center that fully met the company's requirements.

How We Helped This Business

modulus undertook the implementation of a comprehensive VoIP telephony solution for shopflix.gr, responding to the company’s specific needs for customer service and call management:

• We configured and installed a unified FreePBX call center, allowing efficient management of the inbound flow of calls.
• We provided detailed statistics on incoming calls, enabling management to continuously monitor and improve customer service processes.
• We ensured ongoing technical support to guarantee the uninterrupted operation of the system.