telemarketing.gr: Innovative Call Center with VoIP & FreePBX

telemarketing.gr, a leader in the Retail & E-Commerce sector, needed a unified telephone center to optimize customer service and provide detailed statistics on incoming calls. Additionally, they needed a solution that would allow employees to work from any position in their open space environment, as well as integration with the operational systems of the courier company they collaborate with for real-time updates.

How We Helped This Business

modulus implemented a fully customized VoIP telephony solution that meets the unique needs of telemarketing.gr:

• We configured and installed a FreePBX call center, enabling unified customer service.
• We integrated the telephone system with the company's Active Directory, allowing all agents to log in from any workplace position.
• We provided and configured Asternic Call Stats for detailed statistics on incoming calls and agent performance.
• We created a unique, automated process that allows immediate communication with the courier company's system, sharing call data in real time via a dedicated API.