• Solution / Telephony apps / Speech to Text

    Speech to Text

    Savings of human and financial resources, process automation, upgraded customer experience, and improved data collection/management capabilities are just some benefits of the Speech to Text telephony application by modulus.

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Google AI & modulus Ultimate Powers

Our Speech to Text app is the final product that emerged through the full use of Google’s AI platform’s capabilities (Cloud Speech-to-Text) and the modulus team’s passion for delivering high-end telephony applications fully adapted to each customer’s needs. Some powers you can enjoy by deploying it are mentioned below:

Linguistic liberty

Global Language Support

Google’s mighty AI-based speech recognition lets us support 125 languages ​​and their variants, making Speech to Text a truly global service.

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High-standard UX

Real-time Speech Recognition

We proudly proclaim our app’s real-time speech recognition and speech analysis powers, promising to deliver an outstanding user experience to your customers.

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  • Hassle-free Hosting

    On-premises or Cloud

    You can deploy our Speech to Text both on-premise or on cloud infrastructure.

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  • Noise resilience

    HD Speech Recognition

    Ability to recognize the voice in noisy environments with spectacular voice-to-text rendering.

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  • Information processing

    Content Filtering

    Content filtering capabilities through specific word exceptions.

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Use Cases

Speech to Text Applications

The results of Google’s AI Speech Text Analysis can be leveraged by modulus’s special applications to serve diverse objectives, such as:

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    Call Routing

    Within the call centers framework, the results are used to determine the subsequent call routing (e.g., call routing to a ring group or queue).

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    Interoperability (3rd-party systems)

    Speech2Text information can be handed to third-party systems (e.g., database lookup), which in turn will inform the successive call routing.

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    Telephone Campaigns/Surveys

    Speech to Text is ideal for running any telephone surveys and campaigns, ensuring timely and accurate information collection.

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    Data Storage

    Insights collected through speech-to-text analysis can be stowed in dedicated databases.

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