The Process
High Availability as a Service
Securing the high availability of a VoIP telephony system passes through a risk assessment/ analysis aiming to reveal single points of failure (SPOFs), which should be minimized or zeroed.
Some assurance practices could be the following:
- Multiple servers hosting a virtual call center (Virtualization High Availability)
- High Availability Network infrastructure (stackable switches/routers, MLAG, etc.)
- Multiple servers’ interconnections with the network infrastructure
- Multiple routes to the Internet (leased line, xDSL, LTE, etc.)
Once the project’s needs are analyzed, the defined points are optimized accordingly to reach the desired result. Finally, tests are performed on all subsystems to certify the system’s expected behavior once the enactment is complete.
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