What is Multi-Factor Authentication (MFA)
Multi-Factor Authentication (MFA) provides an additional security layer to your mymodulus account.
By using an authenticator app or enabling Multi-Factor Authentication via email, you may better protect your account against unauthorized access even if your password has been compromised.
-
You are requested to submit your username and password.
-
You are requested to submit an additional code which is provided only to you, as the authorized person who has access to the account either via SMS, email, or a third-party certified authenticator app. The mymodulus platform supports MFA activation through an authenticator app as well as via email, and it can be enabled by following the instructions provided in this article.
Why it is important to enable MFA for your mymodulus account
Your mymodulus account is essential to the operation of your services. Through it, you have access to particularly sensitive functions and information, such as enabling call forwarding or viewing your call history.
By enabling MFA for your mymodulus account, every time you log in to your account, an additional one-time code is provided to you, either on your mobile phone through the authenticator app you have chosen to install on your smartphone or at the email address you have registered on the mymodulus platform (see below regarding “Enabling Multi-Factor Authentication (MFA) for mymodulus”).
In this way, you ensure that even if your personal credentials are compromised and disclosed to unauthorized parties, access to your account remains restricted to you, ensuring the highest possible level of security.
Enabling Multi-Factor Authentication (MFA) for mymodulus
Log in to your mymodulus account using your personal credentials.
Once you have logged in, in the upper-right corner of the homepage, select the user icon and then click on “Settings” in the menu which appears just below.
On the next page, select “Activate MFA”.
Selecting this option will trigger a new screen in which you will be asked to choose your preferred method to enable MFA.
Alternative Multi-Factor Authentication (MFA) Methods
Multi-Factor Authentication (MFA) can be enabled by using one of the following two methods.
-
Enable MFA via an authenticator app
-
Enable MFA via email
1. Enabling MFA via an authenticator app
To begin the MFA activation process, you must have a smartphone and an authenticator app installed for generating TOTP (time-based one-time password) codes.
-
You may choose any application you wish for this purpose, provided that it supports adding accounts via QR code and can generate TOTP one-time codes.
-
If you do not already use similar applications, you can use Google Authenticator or Microsoft Authenticator, both of which are available free of charge on Google Play (Android) and the App Store (iOS/iPadOS).
On the screen where you are enabling MFA, select “Authenticator app”.
Follow the steps shown on the new screen.
At this point, the first step is to open the authenticator app that you have installed on your mobile phone and follow the simple instructions (which may slightly vary depending on the application you are using) in order to activate your mobile phone's camera through the application and scan the QR code displayed on your screen.
Your mobile authenticator app will automatically save your account username and display a 6-digit code on your mobile phone screen. You will need to submit this code in the corresponding field referring to Step 2 and click the “Activate” button.
Note: The Time-Based One-Time Password (TOTP) displayed through the authenticator app is refreshed at regular intervals, approximately every 30 seconds (depending on the settings of the authenticator app you are using).
Once you have successfully entered the TOTP code in the second step, the next screen displays the one-time backup security codes. These codes may be used if you lose access to the authenticator app (e.g. because your mobile phone is lost or unavailable).
You will need to copy and paste these codes into a file (e.g. Notepad, Word, Excel) and save it in a secure location (NOT in the same location as the rest of your account credentials, such as your username and password), and then click “Agree”.
The MFA security safeguard has now been enabled!
The mymodulus platform will automatically log you out, and from now on, whenever you attempt to log in, you will be asked, as for the first login step, for your username and password and, as for the second login step, for the TOTP one-time code, which will be generated each time (approximately every thirty seconds) by the authenticator app installed on your mobile phone.
2. Enabling MFA via email
On the MFA activation screen, select “Email”.
An email containing a One-Time Code (OTP) is directly sent to the email address registered in your personal settings, and you will be asked to enter it below in the corresponding field before confirming it in order to activate MFA via email (by clicking the corresponding “Activate” button).
Multi-Factor Authentication is enabled after you click the “Activate” button and only if the One-Time Code (OTP, one-time password) that you received via email and entered on the MFA activation screen is correct.
Note: The OTP (one-time password) code sent to your email has a validity period of 10 minutes. If, for any reason, you need a new code to be sent to you, you can request one to be sent again, provided that 60 seconds have passed since the previous code had been sent. In this case, make sure that you use the latest code sent to your email in order to activate the MFA via email.
Once you have successfully entered the One-Time Code (see above), the next screen displays the one-time backup security codes. These codes can be used if you lose access to the email address you have registered and through which you receive the unique OTP codes.
You will need to copy and paste these codes into a file (e.g. Notepad, Word, Excel) and save it in a secure location (NOT in the same location as the rest of your account credentials, such as your username and password), and then click “Agree”.
The Multi-Factor Authentication MFA security safeguard has now been enabled!
The mymodulus platform will automatically log you out, and from now on, whenever you attempt to log in, you will be asked, as for the first login step, for your username and password and, as for the second login step, for the one-time password (OTP), which will be sent via email to the email address registered in your personal information, every time you request it.
Unable to Access the One-Time Code
If you are unable to access the One-Time Code when logging in to the mymodulus management platform, depending on the authentication method you have selected, you will need to take the following actions:
-
If you use an authenticator app as your authentication method, click the “I lost access to my authentication app” link.
-
If you use MFA via email as your authentication method, click the “I can’t access my email” link.
In both cases, you will be taken to the next screen, where you will be asked to submit one of the backup security codes that were generated during the MFA activation process and that you were asked to save in a secure location.
Once you enter one of the backup codes and click “Proceed”, you will successfully log in to the my.modulus.gr website.
Note: Each backup security code can be used only once and then becomes inactive. Once you have logged in using a backup code, you can restore the functionality by disabling the MFA mechanism through the mymodulus settings and enabling one of the two available methods again, following the same steps described above.
Changing or Disabling the MFA Process
To change your selected MFA method, you will need to log in to your mymodulus account and, through the settings, disable the existing MFA process and enable the new MFA process from scratch.
It is highly recommended that you always have one of the two MFA methods provided by the mymodulus platform enabled.
Note: In the future, the use of MFA will be mandatory for users to access the mymodulus platform.
To disable Multi-Factor Authentication (MFA), either because you want to change the MFA method you are using or because you no longer want to use MFA, you must first successfully log in to the management platform and navigate to the settings in order to disable the MFA method you have already enabled, following the provided instructions.
