Call Forwarding

The Call Forwarding feature allows you to forward your incoming calls to another number, depending on your needs.
Through the mymodulus platform, you can easily and quickly enable unconditional or conditional call forwarding:

1. Unconditional Call Forwarding:

• Forward all your incoming calls.
   

2. Conditional Call Forwarding – Busy:

• Forward your incoming calls when your terminal is busy.

3. Conditional Call Forwarding – No Answer:

• Forward your incoming calls when your terminal has not been answered within a specified period of time.
  
   

Important Information:

• Unconditional call forwarding takes priority over conditional call forwarding. If enabled, conditional forwarding rules will not apply.

• Conditional call forwarding options can be enabled simultaneously.

• Each forwarding type can be enabled for one destination number only. Each new activation replaces the previous one.

• Enabling one forwarding option does not disable the others.
   

Note: Calls forwarded to numbers belonging to other providers are charged as outgoing calls. Check your balance before using the service.
 

1. Enabling Call Forwarding:

You can enable call forwarding through the my.modulus.gr platform by following these steps:

• Under "Telephony" --> "Terminals", find the terminal associated with the number you want to forward.

• Select “off” to switch it to “on” in the relevant call forwarding field.

• Enter the number to which you want your calls to be forwarded.

• For call forwarding when your terminal does not answer, enter the number of seconds in the “after” field.

• Select "Save".

2. Disabling Call Forwarding

You can disable call forwarding through the my.modulus.gr platform by following these steps:

• Under "Telephony" --> "Terminals", find the terminal for which you want to disable call forwarding.
• Select “on” to switch it to “off” in the relevant call forwarding field.
• Select "Save".

3. Shortcodes from Your Terminal:

 Unconditional Call Forwarding:

• Activation: *21* forwarding number #

• Deactivation: #21#

​Conditional Call Forwarding (No Answer):

• Activation: *61* forwarding number #

• Activation: *61* forwarding number * no-answer time in seconds #

• Deactivation: #61#

​​Note regarding the first method:
Your phone will ring for 15 seconds and then, if the call is not answered, the incoming call will be forwarded to the Forwarding Number.

With the second method, your phone will ring for the number of seconds you have specified in the “No-answer time in seconds” parameter and then, if the call is not answered, the incoming call will be forwarded to the Forwarding Number.

If your phone is offline, the incoming call will be forwarded immediately to the Forwarding Number.

All of the above settings remain active until you disable the service.

Conditional Call Forwarding (Busy):

• Activation: *67* forwarding number #
• Deactivation: #67#

4. Activation via the Voice Portal:

1. Call 13000 from your modulus terminal.

2. Select 2 to access the Supplementary Services.

3. You can select:

•  Unconditional Call Forwarding.

•  Conditional Call Forwarding (No Answer).

•  Conditional Call Forwarding (Busy).

•  Cancel all call forwarding options.