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Bartzis Pharmacy: Unified Call Center with VoIP & vPBX

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We provided Bartzis pharmacies with an advanced VoIP telephony solution, ensuring seamless communication between their stores.

Bartzis pharmacies needed a telephony solution that would effectively serve both of their pharmacies, allowing for simultaneous customer service and internal communication between the stores. modulus undertook the installation of a unified call center with VoIP and vPBX, offering the necessary flexibility and functionality.

We installed a unified VoIP & vPBX phone system at Bartzis pharmacies, ensuring effective call management and direct communication between their stores.

How We Helped This Business

modulus implemented a comprehensive telephony solution that covered all the communication needs of Bartzis pharmacies.

  • We created a unified VoIP & vPBX call center, allowing each store to receive its own calls and manage communications with flexibility.

  • We ensured the ability for internal communication between stores, enabling interoffice calls, call transfers, and functions like call pick-up.

  • We completed the portability and activation of all the stores' phone numbers, ensuring continuous and uninterrupted operation of the phone lines.

Customers Avatars_CEO man_animation banner.png

"modulus installed a unified call center for our stores, allowing each location to manage its own calls and have direct internal communication and call transfers. They also effectively handled the transfer of all our numbers, making the process simple and hassle-free."

F.M. Bartzis Pharmacy

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Frequently asked questions

A pharmacy chain needs a reliable phone system that can handle multiple simultaneous calls, support fast call transfers, and enable direct communication between stores. A cloud phone system for pharmacy chains can meet these needs without the complexity of a traditional on-premise PBX.

modulus vPBX is a cloud-based phone system that allows businesses to manage professional calls over the internet. It supports features such as internal calls, call transfers, call pickup, ring groups, and centralized management of users and business phone numbers.

modulus vPBX helps a pharmacy chain manage incoming calls and communication between stores more efficiently. Calls can be answered by different employees, transferred to the appropriate store or extension, and handled without relying on a single phone line.

Yes. With a unified phone system for multiple locations, all pharmacies in the chain can connect through the same telephony infrastructure while keeping their own business numbers and individual call flows. This enables direct communication between stores and more organized call management across the chain.

Yes. With modulus vPBX, each pharmacy can keep its own business phone number and independently receive calls from its customers. At the same time, all stores operate within one unified communication system.

Employees at different stores can communicate directly using short internal extension numbers. This makes coordination between pharmacies faster and easier without requiring calls to external phone numbers.

Yes. With the call transfer feature, an employee can transfer an active call to another user, extension, or store within the pharmacy chain. This is particularly useful when a customer needs assistance from a different location or a specific member of the team.

Call pickup allows an employee to answer a call that is ringing on another phone or extension. This helps reduce missed calls and enables faster customer service, even when the employee assigned to that line is unavailable.

Yes. A VoIP telephony solution for pharmacy chains can support multiple simultaneous calls, depending on the service configuration. This allows more customers to contact the stores without repeatedly encountering a busy line.

Yes. Through number portability, each store can transfer its existing business phone numbers to the new VoIP service. This allows the pharmacy chain to continue using the numbers already known by customers and business partners.

Yes. modulus vPBX can scale to support additional stores, users, phone numbers, and extensions. This allows the phone system to grow alongside the pharmacy chain without requiring a complete replacement of the existing infrastructure.