BEFON: Call Center Service Optimization with VoIP and 3CX

BEFON, a company offering call center services, was facing call quality issues and unreliable support from their previous partner. They reached out to us to provide a comprehensive VoIP telephony solution that would ensure uninterrupted and high-quality operation of their call center.

How We Helped This Business

• We installed and managed a unified 3CX phone system that completely met BEFON's needs for outbound and internal communication.
• We provided multiple voice channels for outbound calls via dialer.
• We improved call quality using QoS (Quality of Service).
• We reduced the rate of dropped calls.
• We configured and customized the 3CX phone system according to their needs.
• We offer continuous support for the maintenance and optimization of the system.