COSTAMARE: Unified VoIP Telephony System Integrated with MS Teams

COSTAMARE, a leader in the Transportation & Logistics sector, needed a modern call center that could function with their existing analog phone devices and infrastructure. modulus was tasked with creating a solution that combined their analog systems with a VoIP telephony system while integrating it with Microsoft Teams, ensuring a comprehensive and flexible communication infrastructure.

How We Helped This Business

modulus provided COSTAMARE with a specialized solution tailored to their specific needs for a modern call center using their existing analog infrastructure.

• We maintained the existing analog devices and infrastructure, using Sangoma Vega equipment to convert the devices to VoIP.
• We implemented the telephony system using Vanilla Asterisk to configure the PBX.
• We integrated the VoIP telephony with Microsoft Teams, enabling a unified communication platform for the entire company.
• We applied a conditional routing scenario based on CLID (Caller ID) for greater flexibility in call routing.
• We offer continuous technical support to ensure uninterrupted system operation.