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COSTAMARE: Unified VoIP Telephony System Integrated with MS Teams

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SMS Communication For Healthcare Providers
We developed an advanced VoIP telephony system for COSTAMARE, integrating it with MS Teams while maintaining their existing analog infrastructure.

COSTAMARE, a leader in the Transportation & Logistics sector, needed a modern call center that could function with their existing analog phone devices and infrastructure. modulus was tasked with creating a solution that combined their analog systems with a VoIP telephony system while integrating it with Microsoft Teams, ensuring a comprehensive and flexible communication infrastructure.

We implemented a modern VoIP call center for COSTAMARE that was also integrated with MS Teams, allowing full utilization of their existing analog devices.

How We Helped This Business

modulus provided COSTAMARE with a specialized solution tailored to their specific needs for a modern call center using their existing analog infrastructure.

  • We maintained the existing analog devices and infrastructure, using Sangoma Vega equipment to convert the devices to VoIP.

  • We implemented the telephony system using Vanilla Asterisk to configure the PBX.

  • We integrated the VoIP telephony with Microsoft Teams, enabling a unified communication platform for the entire company.

  • We applied a conditional routing scenario based on CLID (Caller ID) for greater flexibility in call routing.

  • We offer continuous technical support to ensure uninterrupted system operation.

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"modulus provided us with a solution that allowed the use of our existing analog phone devices while seamlessly integrating it with MS Teams. Their team's expertise in managing our VoIP phone system was invaluable."

S.T. COSTAMARE

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Contact us today to learn about how modulus can provide specialized communication solutions for your business.

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Frequently asked questions

A company with international operations needs a reliable and flexible phone system that supports communication between management teams, departments, offices, and business partners. A VoIP telephony solution for companies with an international presence provides centralized management, advanced call routing, and integration with collaboration platforms such as Microsoft Teams.

VoIP telephony brings business calls together within one centralized infrastructure and improves communication between teams, departments, and different locations. It can also support complex call flows and be adapted to the specific operational requirements of an international organization.

Yes. VoIP telephony integration with Microsoft Teams allows employees to manage business calls directly through the Teams interface. This brings telephony and day-to-day team collaboration together within one unified communication platform.

Yes. With the appropriate configuration, users can make and receive external phone calls through Microsoft Teams using their corporate phone numbers. The available functionality depends on the architecture, licensing, and configuration of the business phone system.

Not necessarily. In many cases, existing analog telephone devices can be integrated into a modern VoIP environment using appropriate equipment. This allows a company to upgrade its telephony infrastructure without the immediate cost of replacing all its existing devices.

Analog phones are connected through specialized gateways that convert analog telephone signals into VoIP. In Costamare’s case, Sangoma Vega equipment was used so that the company’s existing analog devices could continue operating within the new telephony environment.

Yes. The transition from analog to VoIP telephony can be planned in stages, allowing the company to retain parts of its existing infrastructure while gradually introducing new capabilities. This approach can reduce equipment replacement costs and support a smoother migration to the new system.

Asterisk is a flexible phone system platform that can be configured according to a company’s specific requirements. An Asterisk phone system can support customized call flows, integrations with external platforms, and advanced call-routing scenarios.

Conditional call routing allows a phone system to route calls according to predefined conditions. When routing is based on Caller ID, or CLID, an incoming call can automatically be directed to a specific department, user, or call flow depending on the caller’s phone number.

Telephony is a critical part of daily business operations. Continuous technical support for VoIP and Microsoft Teams telephony helps resolve technical issues quickly, maintain the correct operation of integrations, and support the ongoing availability of the phone system.