Courier Center: Unified VoIP Call Center with FreePBX and CRM Integration

Courier Center, a leading company in the Transportation & Logistics sector, needed a unified call center to enhance their customer service and provide detailed incoming call statistics. Additionally, they sought integration with their CRM for client card pop-ups based on number recognition and a Click2Call feature. They also wanted to implement Speech-to-Text (STT) functionality so that customers could check their order status without needing to connect with an agent.

How We Helped This Business

modulus provided Courier Center with a comprehensive VoIP and FreePBX telephony solution, offering personalized features tailored to their needs:

• We installed a unified FreePBX call center, enabling efficient management of incoming calls.
• We integrated the call center with the company’s CRM, providing client card pop-up functionality and Click2Call for increased efficiency.
• We incorporated Speech-to-Text (STT) functionality, allowing customers to check their order status without needing to connect with an agent.
• We provide ongoing technical support to ensure the uninterrupted operation of the system.