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EODY: Rapid Implementation of a Unified VoIP & FreePBX Call Center

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We developed a unified call center with multiple voice channels for EODY, ensuring the immediate and efficient management of incoming calls.

The National Organization of Public Health (EODY) needed a unified call center capable of handling a large volume of incoming calls during the pandemic. modulus responded immediately by installing a comprehensive FreePBX phone system, which included multiple voice channels for the 1135 short code. The implementation was completed within 48 hours, ensuring uninterrupted public service.

We installed a unified FreePBX call center for EODY, ensuring the immediate handling of incoming calls to the 1135 short code, with implementation in just 48 hours.

How We Helped This Organization

modulus quickly implemented a comprehensive telephony solution for EODY, addressing their urgent needs during the pandemic:

  • We installed a unified call center to handle incoming calls, effectively managing the large volume of communication.

  • We ensured multiple voice channels for the 1135 Short Code, improving call management capacity.

  • The solution was fully implemented within 48 hours, ensuring uninterrupted public service during the critical period of the pandemic.

  • We provided continuous 24/7 support to ensure the smooth operation of the system.

Customers Avatars_CEO man_animation banner.png

"modulus responded immediately to our urgent needs during the pandemic, installing a unified phone system overnight. Their 24/7 support ensured smooth operations, effectively managing a large volume of calls. The implementation of multiple voice channels and detailed statistics has significantly improved our operations."

P.S. EODY

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Frequently asked questions

A public organization needs a reliable and scalable phone system that can handle many simultaneous inbound calls. A VoIP phone system for public organizations can provide multiple voice channels, centralized call management, and rapid scalability during periods of increased demand.

VoIP telephony enables organizations to deploy and configure phone infrastructure quickly to handle high call volumes. It can support additional users, voice channels, and customized call flows, helping an organization respond efficiently during critical or emergency situations.

A FreePBX phone system is a flexible VoIP management platform that can be configured according to an organization’s requirements. It can support multiple inbound lines, complex call flows, many users, and advanced call management features.

Voice channels determine how many phone calls can be made or received at the same time. Multiple VoIP voice channels allow an organization to serve many callers simultaneously, helping reduce busy signals and missed calls.

Yes. With the appropriate technical infrastructure, a VoIP phone system can manage incoming calls to a short telephone code. In EODY’s case, the solution supported the 1135 short code and the increased volume of public inquiries during the COVID-19 pandemic.

Deployment time depends on the technical requirements, number of users, voice channels, and existing infrastructure. In EODY’s case, modulus completed the rapid deployment of a FreePBX phone system within 48 hours to address the organization’s urgent communication needs.

A VoIP phone system can provide data on inbound call volumes, missed calls, waiting times, call duration, and user availability. Call center reporting and analytics help the organization evaluate system performance and allocate resources more effectively.

During an emergency, telephone communication must remain continuously available. 24/7 technical support for VoIP phone systems helps resolve technical issues quickly and supports the uninterrupted operation of public information services.