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Lifeline Hellas: Unified Call Center with VoIP & FreePBX

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We provided Lifeline Hellas (Greece’s Silver Alert) with a comprehensive telephony solution, supporting remote users and call recording.

Lifeline Hellas, a non-profit voluntary organization that supports the elderly, needed a unified call center to optimize its service. Additionally, they needed a solution to support remote users without the need for VPNs or static IP addresses, as well as the ability to record calls. modulus took on the implementation of a complete VoIP telephony solution that completely met the organization's needs.

We installed a unified VoIP & FreePBX call center for Lifeline Hellas, offering remote user support and the ability to record calls.

How We Helped This Organization

modulus implemented a complete telephony solution for Lifeline Hellas, ensuring the seamless operation of elderly support:

  • We installed a unified FreePBX call center supporting both inbound and outbound calls.
  • We enabled remote work capabilities for users without the need for VPNs or static IPs, providing greater flexibility.
  • We integrated call recording features for service security and quality.
  • We offer continuous technical support to ensure the uninterrupted operation of the system.
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"Working with modulus has improved our customer service with a solution that supports remote users and call recording. Their prompt support and customization to our needs have been outstanding."

G.K., Lifeline Hellas

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Frequently asked questions

An organization that provides support services needs a reliable phone system for managing inbound and outbound calls effectively. A VoIP phone system for nonprofit organizations can connect employees and volunteers within one unified environment, even when they work from different locations.

VoIP telephony enables calls to be managed and routed more efficiently, helping each request reach the appropriate member of the team. It can also support remote users, call transfers, and unified communication between the people assisting older adults and their families.

A FreePBX phone system is a flexible VoIP management platform that can be configured according to an organization’s operational requirements. It can support inbound and outbound calls, internal users, call transfers, call recording, and customized call flows.

Yes. A phone system for remote users allows authorized team members to connect to the organization’s business telephony environment from different locations. In Life Line’s case, the solution was implemented without requiring a VPN or a static IP address for each user.

Not necessarily. Depending on the system architecture and security configuration, remote users may be able to connect without a VPN or static IP address. The appropriate setup can provide greater flexibility while maintaining controlled access to the phone system.

Business call recording can support service quality reviews, team training, and the review of important conversations. It should always be used in accordance with applicable laws, internal organizational policies, and relevant notification and data protection requirements.

For an organization supporting vulnerable groups, telephone availability is especially important. Continuous technical support for VoIP and FreePBX systems helps resolve issues quickly and maintain the uninterrupted operation of inbound and outbound communications.