Lifeline Hellas: Unified Call Center with VoIP & FreePBX

Lifeline Hellas, a non-profit voluntary organization that supports the elderly, needed a unified call center to optimize its service. Additionally, they needed a solution to support remote users without the need for VPNs or static IP addresses, as well as the ability to record calls. modulus took on the implementation of a complete VoIP telephony solution that completely met the organization's needs.

How We Helped This Organization

modulus implemented a complete telephony solution for Lifeline Hellas, ensuring the seamless operation of elderly support:

• We installed a unified FreePBX call center supporting both inbound and outbound calls.
• We enabled remote work capabilities for users without the need for VPNs or static IPs, providing greater flexibility.
• We integrated call recording features for service security and quality.
• We offer continuous technical support to ensure the uninterrupted operation of the system.