Skroutz: Advanced VoIP Telephony Integration with Genesys

Skroutz, a leading company in the Retail & E-Commerce sector, needed to connect their telephony with the Genesys Cloud call center. Additionally, they wanted to automate communication between their vendors and customers, providing a flexible solution to manage calls based on order numbers.

How We Helped This Business

modulus took on the integration of Skroutz’s VoIP telephony services with their Genesys Cloud call center and automated communication between their vendors and customers:

• We connected modulus’s VoIP telephony services with Genesys Cloud, allowing for direct connectivity and call handling.
• ​We created a service based on Asterisk and Rest API, enabling two-way communication between vendors and customers based on the order number.
• We ensured the automatic transmission of call metadata to Skroutz's system for reporting purposes.
• We provide continuous technical support to ensure the uninterrupted operation of the system.