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SOS Doctors: Unified Call Center with VoIP & FreePBX

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Business Telephony In e-commerce For Public Sector
We developed an advanced telephony system for the SOS Doctors organization, interconnected with their CRM for improved call and patient management.

SOS Doctors, the first Greek organization of freelance doctors offering 24/7 home medical services, needed a unified call center to optimize patient service. Additionally, they requested detailed statistics on incoming calls and integration with the Galaxy CRM, allowing for client card pop-ups based on caller ID and Click2Call functionality. modulus took on the implementation of a comprehensive VoIP telephony solution that completely met the needs of the organization.

We created a cloud-based FreePBX call center for SOS Doctors, which seamlessly integrated with the Galaxy CRM, providing detailed statistics and improved patient service.

How We Helped This Organization

modulus implemented a comprehensive VoIP telephony solution for SOS Doctors, ensuring optimal patient service and seamless integration with their CRM:

  • We installed a unified FreePBX telephone center, enabling efficient management of incoming calls.

  • We integrated the telephone center with the Galaxy CRM, offering customer card pop-up and Click2Call features for increased efficiency.

  • We provided detailed statistics on incoming calls, allowing them to monitor and improve patient service processes.

  • We ensured continuous technical support to guarantee the uninterrupted operation of the system.

Customers Avatars_CEO woman_animation banner.png

"modulus delivered a telephone system that worked seamlessly with our CRM, offering useful features like detailed statistics and customer pop-ups. Their support was prompt and practical, making the installation process much easier."

G.S., SOS Doctors

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Frequently asked questions

An organization providing 24/7 medical care at home needs a reliable phone system for handling patient calls promptly and coordinating its teams effectively. A cloud phone system for healthcare services can support high call volumes, organized call routing, and centralized communications management.

VoIP telephony for healthcare organizations enables centralized management of inbound and outbound calls over the internet. It can support multiple users, call queues, and customized call flows, helping teams respond more efficiently to patient requests.

A FreePBX phone system is a flexible VoIP platform that can be configured according to an organization’s operational requirements. It can support multiple users, call queues, department-based routing, and integrations with CRM platforms.

Yes. A phone system integration with Galaxy CRM enables the telephony platform and CRM to exchange information. This helps authorized users identify callers more quickly and manage each patient request more efficiently.

When a call comes from a phone number stored in the CRM, the system can recognize the number and automatically display the relevant record to an authorized user. A CRM screen pop for inbound calls reduces the time spent searching for information and supports faster service.

Click2Call allows users to initiate a phone call directly from the CRM without entering the number manually. Click2Call through CRM saves time, reduces dialing errors, and simplifies outbound call management.

Call center reporting and analytics can include inbound call volumes, waiting times, missed calls, and call duration. These insights help the organization identify peak demand periods and allocate its teams more effectively.