SOS Doctors: Unified Call Center with VoIP & FreePBX

SOS Doctors, the first Greek organization of freelance doctors offering 24/7 home medical services, needed a unified call center to optimize patient service. Additionally, they requested detailed statistics on incoming calls and integration with the Galaxy CRM, allowing for client card pop-ups based on caller ID and Click2Call functionality. modulus took on the implementation of a comprehensive VoIP telephony solution that completely met the needs of the organization.

How We Helped This Organization

modulus implemented a comprehensive VoIP telephony solution for SOS Doctors, ensuring optimal patient service and seamless integration with their CRM:

• We installed a unified FreePBX telephone center, enabling efficient management of incoming calls.
• We integrated the telephone center with the Galaxy CRM, offering customer card pop-up and Click2Call features for increased efficiency.
• We provided detailed statistics on incoming calls, allowing them to monitor and improve patient service processes.
• We ensured continuous technical support to guarantee the uninterrupted operation of the system.