"modulus provided us with a complete call center for inbound and outbound calls at all our sites. The solution was exactly what we needed, and their support was excellent."
M.G. Thessaloniki Metro
Trusted By:
Frequently Asked Questions
A business in these sectors needs reliable VoIP telephony, centralized call management and unified communication between head offices, construction sites, factories, warehouses and branches. Depending on its operational requirements, it may also use a cloud phone system, business phone numbers, remote access and automated SMS or Viber communication.
A unified VoIP solution allows different business locations to operate within the same telephone environment, even when they are based in different regions or countries. Employees can communicate through internal extensions, while users, business numbers and call-routing rules are managed centrally.
Yes. VoIP solutions can be extended to temporary construction sites, new sales offices, industrial facilities or branches without installing a separate on-premises telephone system at every location. Users, phone numbers and communication features can be added according to the duration and requirements of each project.
Employees can make and receive business calls from a computer, smartphone or compatible IP device while using their company number. This allows engineers, project managers, technicians, estate agents and sales teams to remain available while working at construction sites, properties or remote facilities.
Yes, depending on each application’s capabilities and available APIs. VoIP telephony can integrate with CRM, ERP, helpdesk, property management and project management systems. These integrations may support caller identification, customer record pop-ups, communication logging and more efficient enquiry management.
A cloud phone system can route calls to the appropriate agent, office or department based on location, property type or operating hours. Ring groups, call queues, forwarding rules and voicemail-to-email can help reduce missed enquiries and lost communication opportunities.
Through the modulus Messaging Platform (mMP), businesses can send SMS and Viber messages regarding project updates, schedule changes, appointment confirmations, material deliveries, property viewings and communication with suppliers or partners. Where supported, these messages can be automated through integration with business applications.
Scalable VoIP solutions allow businesses to add users, phone numbers, call channels and locations without replacing their entire telecommunications infrastructure. The system can therefore adapt to new projects, seasonal requirements, additional industrial sites or an expanding real estate network.
Business continuity can be strengthened through alternative call-routing scenarios, remote access and the ability to redirect calls to other users or facilities. modulus provides telecommunications infrastructure with guaranteed 99.999% uptime and 24/7 technical support, helping businesses maintain communication with employees, clients and partners.