QueueMetrics
Call Center Stats

How many calls were answered this month? What are the peak hours and days? What’s going on in the call center right now?

These are only some of the daily questions that call center supervisors, and managers have.

Answer all these questions quickly and easily through relevant log searches, dashboards, or reports for past or real-time data.

Not satisfied with the call center metrics presented in the reports? No, fuss! You can customize your reports using your formulas and metrics.

If you are a call center supervisor, you will love QueueMetrics.

Besides checking call center analytics & running reports to assess the agents’ performance, you can also make real-time actions for calls in progress and save the day.

Pause or remove agents, listen to a call, and coach agents in real time by “whispering” relevant advice. You can even record calls and listen to them whenever convenient.

Would you like to receive specific reports on the call center activity every Wednesday at 11? There is a way!

You can plan to receive specific reports in your email on particular days and times.

So in case you forget to check the call center analytics during the week, the email with the scheduled reports will act as a reminder for you.

Would you like to know when your customers are waiting for more than 30 seconds? With QueueMetrics, you can plan to receive smart alerts that will indicate when a particular variable exceeds a specific value you have set.

Monitor your call center performance intelligently and automatically, according to your KPIs, and detect any deviations and problems as soon as possible.