Terms & conditions


modulus SA recognizes the importance of the confidentiality and trust of the information provided and complies with the applicable legislation on the Protection of Personal Data.


Please read the Privacy Policy, the Cookies Policy and the Quality Policy of modulus S.A. in order to learn more about the type of information we collect through this website but also to be informed about the General Terms of Use of the modulus.gr website.

Effective Date: 1st of January 2023

Privacy Policy

Please read our privacy policy carefully to clearly understand how we collect data.

Your data is safe with us

At modulus SA (“modulus”) we value privacy and data protection. We comply with all relevant legislation, including the European Union Regulation 2016/679 of the General Data Protection Regulation (also known as “GDPR”), which came into force on 25 May 2018 and affects the protection of all personal data we hold on our possession.



What is personal data?

The term Personal Data refers to any item or information that can identify or contact an individual. This also includes cases where someone’s identity can be ascertained even indirectly by reference to a factor unique to that person’s physical, physiological, genetic, psychological, economic, cultural or social identity.


The purpose of this Privacy Policy is to inform you in detail about everything concerning your personal data and modulus. If you have any further questions, please do not hesitate to contact us.



What categories of personal data do we use?

The main categories of personal data we use are:



Data for your identification

We may use data such as your first name, surname, ID or passport number, telephone number, date of birth, email address, residential address, vehicle registration number, vehicle type/model, tax registration number, to identification purposes.


In order to assess a claim, additional categories of personal data may be processed, for example, photographic material as well as sensitive data in relation to your state of health, medical reports and medical history.



Bank information

We may use your banking institution or card details and billing information to process your payment, for example when you purchase a service from us or when we want to make a payment to reimburse you.



Browsing data

Your browsing data will also be processed. For example, we will use your IP address and place cookies on your browser to give you a better online experience on our website. More information is provided in our cookie policy.



Personal data of minors

We will not request or process minor data for any reason. Our website is not directed at minors and should not be used by minors.



How do we collect personal data?


Customers receiving an offer


In order to receive a quote for services from modulus, you must provide us with certain information that falls under the category of personal data, such as your name, company you work for, address and contact details. We only ask for the personal data that is absolutely necessary. Without this, we cannot correctly quote you a price.


By completing the above fields in the offer process and by voluntarily sharing your personal data with us, you accept their processing by modulus. In addition, you agree that we will send you your offer, to the email you have provided us. Throughout the process, you will receive three (3) emails reminding you of the offer.



Customers who purchase services from us


When you decide to purchase services from us, we will need to receive more categories of personal data from you in order to be able to provide you with the required services.


The necessary personal data that we collect and process are: name, address, email, phone (landline and mobile), VAT number, call recording and collection of written communications from and to modulus, copy of ID or passport, number of visits to the website, account details and other financial information. Where necessary, we may process legal data. This type of personal data will also be obtained when renewing or modifying your services.


Other ways we may receive your personal data:


  • Whenever you can provide us with such data – for example during a telephone conversation with us
  • We may collect your personal data from any publicly accessible platforms
  • When you purchase services from us through one of our trusted resellers


Our goal is to offer you the best services and to improve them and for this purpose the collection of the above personal data is absolutely necessary.



How do we process personal data?


We process personal data in accordance with relevant laws and regulations. We will only process your personal data if:

  • you have consented to processing for one or more purposes
  • the processing is necessary for the proper implementation of a contract to which you are a party or for actions to be taken at
  • your request prior to the conclusion of a contract
  • the processing is necessary to comply with a legal obligation we may have
  • the processing is necessary to safeguard your or someone else’s vital interests
  • the processing is necessary for the performance of a task carried out in the public interest or in the exercise of a public authority entrusted to us
  • processing is necessary for the purposes of the company’s legitimate interests, except where your fundamental rights and freedoms override those interests – in such cases, the protection of your personal data will override the company’s legitimate interests



Purposes of communication


We need your personal information to be able to contact you when necessary. In addition, we will contact you to remind you about the end of your contract. Also, in the event that you submit a complaint or support request, we will need to contact you to obtain all relevant information so that we can evaluate your complaint or support request.





With your express consent, we will use some of your information for marketing and market research purposes. We will use your details to send you informational material, as well as any information we think may be of interest to you and our offers on any products we may have available. Any information (email / sms) sent to you will provide you with the option to stop receiving such information if you wish to discontinue such communication.





With your express consent, we will use some of your personal data for remarketing purposes, to display our advertisements related to your interests through our trusted partners. In this way we may use your data to provide you with targeted and personalized advertising. If you have purchased services from us, your data will be used for remarketing purposes for as long as you remain our customer, and for 18 months after the end of your contract. If you have received an offer from us, your data will be used for remarketing purposes for a period of 9 months from the date we gave you an offer.



What will we do if you give us false information?


If you provide us with inaccurate, incomplete or false information, we may cancel or terminate your contract or refuse to renew it.



How long will we keep your personal data?


We will retain and process your personal data for as long as is necessary to achieve the purpose for which you originally provided the data.



Customers receiving an offer


In the event of a quote, we will process your details to calculate the cost of your service. If you do not proceed with us, we will retain your data for eighteen (18) months from the date of the offer.



Customers who purchase services


In the event that you enter into a contract with us, we will retain and process your data for the period necessary for the duration of your contract, our activities and the appropriate service to you. After termination or cancellation of your contract, we will retain your information for as long as required by applicable laws and regulations.



How is your personal data processed? What are we processing?


We use automated systems to process your personal data. This means we have systems that automatically collect, organize and evaluate the data you give us.


Automated processes are controlled by our analytics department. This means the department can carry out regular checks to ensure everything is working properly.



Who has access to your personal data?


Access to this data is available only to those who need access, for the sole purpose of serving you.


Our customer service department will refer to your information if you have any questions and if you need assistance. This is also the department that will collect your data if you choose to receive a quote or enter into a contract over the phone.


The finance and payments team will process your data in case of cancellation of your service, renewal of your service, balance check, invoicing, refund and any other billing procedure that module may have.


Finally, if you have given us permission to send you promotional material, some of the data may also be used by our communications and marketing department.



Besides modulus, who else has access to this data?


In general, we avoid disclosing personal data to third parties. However, in some cases this is necessary. Your details may be shared with:


  • Public or government bodies (such as courts, regulatory bodies, law enforcement agencies, tax authorities and the Cybercrime Directorate) and third parties and their accountants, auditors, lawyers and other advisers and their representatives, as we believe is necessary or appropriate.
  • Partners who help us deliver the services you have purchased. These include external call centres, lawyers and legal advisers, accountants, banks and financial institutions and others.



Will your data be used for commercial purposes?


In accordance with the GDPR, before we can send you any advertising material, you must first give us your consent. Without it, we cannot send you updates about new services or new products or partnerships with affiliated companies. We will also not be able to send you company news or market news.


If you choose to participate in these communications, you have the right to withdraw your consent at any time. Just let us know by emailing us at telecoms@modulus.gr or simply “unsubscribe” from the next email you receive. We will immediately stop processing your data for commercial and promotional purposes.



Is your personal data safe?


Absolutely! We use all appropriate technical and organizational measures to ensure the security of your personal data. We have chosen to keep only the data that is absolutely necessary, all encrypted and/or anonymized, either in part or in whole. The security of your data is extremely important to us.



What kind of changes are we making?


From time to time, we may make changes to our Privacy Policy in order to improve customer service and comply with relevant legislation. We encourage you to visit our website periodically to be informed of any changes. However, if we make material changes to this Policy, we will notify you by email to give you an opportunity to review the new terms and conditions in order to decide whether or not you agree with them.



What are your rights in relation to your personal data?


You have the right to know what data we process, why and by whom.


The right to rectification if for any reason your data is invalid or incorrect.


The right to restrict processing, as the case may be, to determine which data you want to be processed and which you want to restrict.


The right to be deleted from our database in certain circumstances, especially if we no longer need to have your data.


The right to portability, to give you the data we have processed so that you can transfer it to another partner or another company.


The right to object. If applicable, you have the right to object to the processing of your data. However, since some of this data is necessary for us to provide services to you, objection may result in the termination of your service contract.


The right to automated individual decision-making, since you have the right not to be subject to decisions made solely on the basis of automated processing, including profiling.


The right to withdraw the consent you have given us to use your data for commercial purposes.


To exercise any of your aforementioned rights, you should send us your request by email at dpa@modulus.gr or by calling us at +30 215 215 1500. We will evaluate your request within thirty (30) days. If there are objective reasons that do not allow us to fulfill your request, we will inform you. You may exercise these rights at no cost. If they are repeated frequently, we have the right to ask you to pay an administration fee of up to €25.



How can you complain about how your personal data is processed?


If you disagree with the way your personal data is processed, you can send an email to the Data Protection Officer at dpa@modulus.gr. Alternatively, call us on +30 215 215 1500.


You can also contact the Personal Data Protection Authority, which is available at www.dpa.gr.

Effective Date: 1st of January 2023

Cookies Policy

modulus SA uses cookies to provide proper function of www.modulus.gr and improve users’ experience. Here, you can learn what cookies are, which cookies our site uses and how to disable them.

What are Cookies?


Cookies are small text files which are stored through the browser on a user’s computer. They do not hold any document or file from the users’ computers and are only used to ensure user access in specific content on the website visited or for statistical purposes such as areas of interest, popular sections and useful subpages. Cookies help websites recognize visitors and “remember” specific information, actions and preferences to make navigation easier. Additionally, cookies allow the analysis of the website performance and contribute in troubleshoot procedures. They also help websites customize the content displayed and tailor their advertisements.

Cookies are divided into two main categories:

  • Session cookies: They remain on the users’ device until they leave the website.
  • Persistent cookies: They remain on the users’ device for a longer period of time or until the user deletes them. The time these cookies remain on the users’ device depends on their expiration period and browser settings.


Cookies are stored on the user’s device only if he/she gives his/hers consent. In case you decide not to accept them, our website may not function properly.



Which Cookies does modulus use?

Basic – Essential Cookies

These cookies are essential for the proper function of our website. They allow you to browse it and use its features, while improving the overall navigation experience.


Performance Cookies

Performance cookies collect information about how visitors use the website, for example which pages are most frequently visited and error messages users may receive. The collection of this information is solely used for improving the performance of www.modulus.gr.


Targeting/Advertising Cookies

Targeting cookies are used to deliver targeted advertisements or informative notifications relevant to the visitors’ preferences. They are used to deliver ads and/or exclusive offers via Newsletters, to limit the time of ads displayed or to measure the effectiveness of a specific advertising campaign. Our website uses Google Analytics and Google Adwords to extract statistics, so we may create customized promotional content, and measure specific performance metrics.



What information does modulus collect?


The information collected by the use of cookies is processed and stored exclusively as anonymous statistical data. These non-personal data cannot identify any individual visitor. Furthermore, modulus SA does not share the data collected using Cookies.



How to Disable Cookies


If you wish to delete cookies or disable their use o, then follow the instructions of the browser you use:


In case you use a different browser, we advise you to follow the instructions of its provider.

Effective Date: 1st of January 2023

General Terms of Use

A. The Limited Company with the name “modulus Telecommunications and Informatics Company” and the distinctive title “modulus S.A.”, which is based in Chalandri, Attica, at 311 Leoforos Mesogeion Street (VAT No. 998301677 D.O.Y. FAE Athens) , has created the website modulus.gr offering information and services to its visitors/users, by virtue of registration no. 09-388 operating license issued by the Hellenic Telecommunications & Posts Commission (EETT). The use of the services provided implies unconditional acceptance of these Terms and Conditions. The visitor/user of the website accepts that in each visit/use of the website, he/she will apply and be bound by the Terms and Conditions of Use, as described below. In case of disagreement with one or more terms of use, the visitor/user must avoid any visit and/or use of the website. modulus SA reserves the right to modify the Terms of Use without a deadline, but notifying the fact for a reasonable period of time, when the users visit it. The user, while browsing the modulus.gr website, must be informed in order to be aware of any modifications. In the event that the visitor / user continues to use the website after the announcement of modifications, it is assumed that he has accepted these modifications. In case of use of any service regulated by more specific terms of use, these terms are considered to be unified with the present Terms and Conditions of Use. In the event of any conflict between them, the specific terms of use of each service shall prevail.


B. The following general terms and special terms of use are accessible to the visitors of the website both during their navigation on the website of the modulus.gr company, before the registration process for the services provided and during the registration process, listed in detail on the website. The confirmation of their notification and acceptance is a condition for sending the necessary activation code for the services provided account. modulus SA assumes that all its users have read the terms of use and agree to them. Users have the right to withdraw their consent at any time. Withdrawal of consent automatically means termination of the user’s right to use the service.


C. Minors are prohibited from registering and using the website and the services of modulus.gr, which according to the law are addressed exclusively to adults. If, despite this, minors voluntarily visit the website or use services that may be considered inappropriate, modulus SA. bears no responsibility.


D. The modulus.gr website is used by visitors / users under the current Terms and Conditions of Use, without the possibility of modifications or other interventions in them. modulus SA acting in good faith, according to the principles of Art and Science and according to commercial ethics, provides a safe user environment on the modulus.gr website as well as accurate, complete, valid, reliable and up-to-date information. In any case, however, users acknowledge and accept that modulus S.A., given the nature of the services provided, may not be able to exercise control over the entire content and security of the website and the services of the modulus website .gr. For this reason, modulus SA. does not commit and does not provide any guarantee, does not assume any responsibility, regarding the security and content of the website. Users therefore accept that they must evaluate the content and that they are responsible for any risk, threat or damage that may be caused by the use of the website or its content, including their decision to rely on the correctness, completeness, validity or usefulness any content of the modulus.gr website.


E. The website refers through “links” (hyperlinks or advertising banners) to other websites, the providers of which have full civil and criminal responsibility for the security, legality and validity of the content of their websites and services, excluding of any culpability or responsibility of modulus SA, such as indicative responsibility for intellectual and industrial property rights or any other right of a third party. Therefore, users are obliged to comply with the terms of use of these websites and to contact their providers directly for any issue arising from visiting and/or using them.



Obligations of the user


Apart from any third-party rights, all of the original contents of the modulus.gr website, indicatively referring to the registered and protected trademarks, names and brand names, distinguishing features, photos, drawings, texts and files in general, are the intellectual and industrial property of the owner thereof modulus SA and are protected by the relevant legislative provisions. The above content may not be sold, copied, modified, reproduced, retransmitted, transmitted, trafficked or distributed in any way by any user, in whole or in part, without written permission.


The products and/or services of third parties that appear on the modulus.gr website are the intellectual and industrial property of the third parties, who bear the relevant responsibility for the content and services and/or products.


The users accept, agree, agree and commit to the lawful and appropriate use of the module.gr website, subject to the provisions on the transmission and processing of data, the provision and use of telecommunication services from Greece to Member States of the European Union and third countries. Accordingly, users agree, by way of example and not limitation, that:


They will not cause harm to a minor, they will not transmit, traffic, promote in any way an object contained in the law and morals and in particular material obtained illegally, the result of wiretapping, material of terrorism, objects of child pornography, etc.


They will not transmit or access content that:


i) infringes any third party rights (e.g. intellectual and industrial property)

ii) violates fundamental human rights recognized by national law and the European Convention for the Protection of Human Rights and Fundamental Freedoms (eg right to privacy, prohibition of discrimination on any level including sex, race, colour, of language, religion, political opinion or other opinion, of a national or social nature)

iii) is contrary to the law and fair and business ethics

iv) violates in any way the privacy and individual and social rights of third parties.


They will not mislead anyone as to the origin of the website content, they will not damage, in any way, the reputation of modulus S.A., they will not prevent any user from accessing modulus.gr and they will not bypass authentication them from modulus S.A.


They will not install and promote, in any way, any kind of unsolicited or unauthorized advertising or spam, chain letters, pyramid schemes and any other form of unsolicited content promotion, and install and promote advertisements without the written consent of modulus SA.


They will not install, promote and/or make available content that contains digital viruses or any other electronic code, files or programs designed to interfere with, destroy or limit the operation of any software or telecommunications equipment or prevent other users from using the modulus.gr website.


They will not reveal their own or third-party information that contains personal data of users or third parties either in real-time conversations (chats, message boards) or when using any service of the modulus.gr website that provides the possibility of communication between more than two users.


They will not use the service to inform and communicate with third parties or the competent authorities in emergency situations, since the response or success of a call or dispatch is not guaranteed at the critical time. modulus SA is in no way responsible for the failure to call or send data as well as for the improper termination of any telephone call.


They will use the system respecting common quiet hours, privacy and confidentiality of communications and good manners, given that modulus S.A. bears no responsibility in case of disturbance of the domestic peace or common tranquility of the guests. Also, it is not responsible for malicious calls or offensive, illegal, contrary to morals content of phone calls, which it has no control over and can modify. However, in case of complaints, modulus SA may immediately stop the provision of services, until the case is resolved.


They will comply with any local, national, European or international legislation that applies to the services of the modulus.gr website. They will transmit and/or process data with a commitment to the legality, transparency and accuracy of the information they produce and in any case all processing operations will comply with the General Data Protection Regulation of the European Union (2016/679). They will respect the rights of the subjects deriving from the above regulation and in every processing act without exception they will have the consent of the subject, where required, or any other legal basis that proves the legality of the act.


In any case of illegal or contrary to these Terms and Conditions of use of the modulus.gr website, visitors-users are obliged to compensate modulus S.A. for any direct or indirect positive and cumulative damage. The non-exercise by modulus S.A. of her rights from these Terms and Conditions of Use does not imply a waiver of her rights.





To access certain website services or to connect to certain websites, modulus SA may request the details of the users for the purpose of awarding a relevant password. These data must always be true, accurate, valid and complete. Users are responsible for all operations carried out with the access code and are required to notify modulus S.A. immediately. for any unauthorized use thereof and for any (even potential) breach of security. These data are not disclosed by modulus SA. to third parties. modulus SA is not responsible for any harm or damage that may arise from the arbitrary or illegal use of the password by third parties, due to its leakage or for any other reason and reserves the right to request compensation from the user, in case he suffers any kind of damage from the arbitrary or illegal use of the password. modulus SA is entitled at any time to refuse the granting of an access code or to cancel a granted code or to terminate the provision of these services to the user and to refuse any current or future use of the module.gr website, in case of violation of the Terms and Conditions of Use. Users must exercise the required prudence and diligence in the safekeeping of passwords and not disclose passwords to any third party.


The codes granted by modulus S.A. are intended for strictly personal use, while the responsibility for any loss or interception thereof belongs exclusively to the user to whom they are granted. All activities corresponding to the user’s name and password are assumed to have been carried out by the user, who bears full responsibility for the content and use of the services he uses.





The Personal Data Protection Policy is accessible to the visitors of the website both during their navigation on the website of the modulus.gr company, before the registration process for the services provided and during the registration process, listed in detail on the website. The confirmation of their notification and acceptance is a condition for registration and the exercise of the services provided. modulus SA assumes that all its users have read together with the terms of use and the Privacy Policy.





modulus SA may use cookies to identify the user. Cookies are text files that are stored on each user’s hard drive, they do not recognize any document or file from their computer and are used only to facilitate the user’s access to specific services and for statistical purposes, in order to determine the areas in which website services are useful or popular or for marketing purposes. The user can configure his server so that he does not receive cookies, either overall or on a case-by-case basis.



Applicable law – Civil law


These Terms and Conditions of Use and any amendment thereof are governed by Greek Law. For any dispute that may arise from this contract, the substantive courts of Athens are designated as competent.





Users can contact modulus S.A. at the telephone number: +30 215 215 1500 or at the e-mail address: info@modulus.gr or by FAX at 215 215 1509.