Terms & conditions
Effective Date: 1st of September 2023
Your data is safe with us
modulus SA (“Modulus”) values the privacy of your communications and personal data. Protecting them is very important to us, as we want you to feel safe when sharing information using our Company’s services.
1. What is personal data?
The term Personal Data refers to any data or information that can identify an individual’s identity or contact details. This also includes situations where someone’s identity can be verified, even indirectly, by reference to a factor unique to that person’s physical, physiological, genetic, psychological, economic, cultural or social identity.
2. Data Controller and Data Protection Officer
MODULUS telecommunications and information technology share company (hereinafter “modulus” or simply “the Company”), 311 Messogeion Avenue, 311, Halandri, Attica, P.C. 15231, Tel. 21521515000, Email firstname.lastname@example.org is responsible for the processing of your data.
Data Protection Officer:
You can contact the data protection officer of our Company as follows:
Address: 311 Messogeion Avenue, Halandri, Attica, P.C. 15231,
3. Who do we collect personal data about?
We process personal data relating to customers and prospective customers of our services. Also, through our website www.modulus.gr we process data of visitors to our website and people who contact us on any matter through the contact forms. If you are a user of our subscribers’ page my.modulus.gr then we process information about you from this website as well.
If you express an interest in working at Modulus or contact us on any matter, we may collect and process additional information about you.
4. For what purposes do we collect personal data?
We process your data for a specific purpose each time, depending on the service you use and the purpose for which we need it. For example, in order to respond to your interest in our services and your requests, we need your identification and contact data.
Below we inform you of the purposes for which we collect and process the data from your interaction with us through our services and websites. In the event of further cooperation or interaction with you, it is likely that you will be asked for more information relating to you. In this case, you will be informed in detail about the processing of your data for this purpose.
We want to make clear that we do not listen to your calls and we do not store messages passing through our networks once they have been delivered to the recipient.
4.1. Identifying information
Such identifying information about you may be obtained when you request to subscribe to our services or when you are already receiving services:
- Identifying information (e.g. your full name, date of birth, a copy of your identity card/passport, etc.)
- contact details (e.g. address, mobile or landline phone, email, etc.)
- geolocation data
- information about the equipment you use
- information about your communications
- information about your Modulus account.
We only request personal data that is strictly necessary. Without it, we cannot properly fulfill your request or provide you with our services. The purpose of the processing is to identify you and fulfil your request to register for our services or to provide our services to you. The legal basis is the taking of measures at your request prior to the conclusion of the contract and the performance of that contract (a. 6(1)(b) GDPR).
However, if you do not enter into a contract with us, your data will be deleted after nine months (or earlier if you request it). This data is not disclosed outside the company for any reason. If you enter into a contract with Modulus, we will process this data for the entire time you are our customer and for as long as required by law for the period after the termination of our cooperation.
4.2. Information about the services you receive
In each case when you use Modulus services, we process information about those services such as:
- The type of our service you receive, the volume of use you make of the service, the duration of use and the associated costs
- Payment information, such as your method and means of payment and details (e.g. last digits of your credit or debit card, your partner bank, etc.)
- Invoice details (full name, VAT number, Tax Office, etc.)
- External details of your communications (date and time of communication, IP address, callers and called numbers, etc.). This data may also provide other information such as the countries you are calling or being called, etc.
The purpose of collecting this data is to provide the services outlined in your service contract. The processing of your communications data is strictly necessary technically to provide our services to you. The legal basis for the processing is the performance of the contract to which you are a party (a. 6(1)(b) GDPR), but also the legal obligation we have (a. 6(1)(c) GDPR), as well as the legitimate interest of our company to promote its products and services (a. 6(1)(f) GDPR).
The recipients of this information are the Company itself and, to the extent that it is technically necessary, the third party network service providers with whom we cooperate in order to route your calls wherever you call. All of our suppliers and the third-party network service providers we work with are bound by confidentiality and non-disclosure agreements regarding information that they handle.
In cases where we are duly requested, the recipients of this information are public judicial and other authorities.
We clarify that we do not “listen” live to the content of your calls. In fact, we do not interfere in any way, we do not gain access and we protect the content of your communications from any access using the most modern tools and methods. Modulus does not monitor your communications in any way and for any purpose. Such a right is only reserved to public authorities and under very specific legal conditions.
The duration of the processing of your data is equal to the duration of the provision of our services to you. However, your payment data and your tax data will remain at our disposal for as long as required by tax legislation. The external data of your communications remain with the company for the period of time specified by the applicable legislation (currently two years after the communication) and the legal basis for processing them is the legal obligation we have (a. 6 par. 1 c GDPR). Finally, we keep some of your data for a period of 18 months in order to have the opportunity to promote to you offers and our products or services that may be of interest to you (for the purpose of promotion see below under 4.6)
4.3. Data from your contact with us
When you contact us, we collect data in order to respond to your request. If you contact us by telephone you will be informed of any recording of your call. If you contact us via the contact form on our website, we will process the data you send us via the form and the information you share with us so that we can respond to you in the most appropriate way. In addition, we process the data that you communicate to us at our email address email@example.com (questions, requests, CVs for expression of interest in professional cooperation, etc.).
In each case of contact with you, we may use information about you such as your full name, identity card or passport number, telephone number, date of birth, email address, home address, tax identification number, for the purposes of identification and communication with you.
The legal basis for the processing of this data is your consent. This data is not shared outside the company and is kept for as long as necessary to fulfil your request and for a period of 9 months thereafter for marketing purposes (see below under 3.6).
4.4. Financial data
We may use your banking institution or card details, billing information and tax information to process your payment, for example when you purchase a service from us or when we want to make a payment to reimburse you. The legal basis for the processing is the performance of the contract (a. 6(1)(b) GDPR) and the legal obligation we have (a. 6(1)(c) GDPR). The duration of storage is that required by the applicable tax or other legislation. Recipients of this information, apart from the relevant departments of our company, are only our suppliers who are required to process it, e.g. the accounting offices supporting our company.
4.5. Browsing data
We collect certain information from your browsing on our website in order to provide you with a better online experience on our website and to process traffic statistics. For example, we may use your IP address or place cookies in your browser. The legal basis for this processing is the legitimate interests of our company (a. 6 (1) f GDPR) to make a modern and technologically advanced website available to the public, to collect and process statistical information and to improve the responsiveness of our website to public traffic.
With regard to the installation of cookies or similar technologies, the legal basis is your consent, without which, we do not proceed with this processing.
More information is provided in our cookies policy.
Our company may process your personal data for the purpose of promoting its products and services.
If you have purchased services from us, your data will be used for remarketing purposes for as long as you remain our customer and for 18 months after your contract expires. If you have received an offer from us, your data will be used for remarketing purposes for a period of 9 months from the date we gave you an offer.
The legal basis for this processing is the legitimate interests of our company lawfully promoting its products and services. (a. 6 par. 1 f GDPR). This data is not shared outside the company with the exception of any of our suppliers who may provide us with promotional services. In any such case, we ensure that we bind these suppliers to confidentiality agreements regarding the data we share with them.
We may also collect your personal data from any platforms to which the public has access in order to promote our services. We may use some of your personal data for remarketing purposes, for example to display our advertisements related to your interests through our trusted partners. In this way we may use your data to provide you with targeted and personalised advertisements.
The legal basis for this processing is your consent given on the websites you visit (a. 6(1)(a) GDPR). This data is not shared outside the company with the exception of any of our suppliers who may provide us with promotional services. In any such case, we make sure that we bind these suppliers to confidentiality agreements regarding the data we share with them.
In any case where you receive a promotional communication from us, you have the right to opt out of receiving any further promotional communications from us. Simply let us know by emailing us at firstname.lastname@example.org or simply “unsubscribe” from the next email you receive. We will immediately stop processing your data for commercial and promotional purposes, without affecting the rest of our client relationship.
4.7. Data for dealing with claims
If we need to legally administer a claim of ours or yours, we may process your personal data relating to the claim, for example, your payment details. In this case the data will be retained until the final settlement of the claim and will be shared with our third party advisers (e.g. legal or financial) and agencies or authorities as necessary.
4.8. Other situations in which we process your data
When you purchase services from us through our reseller network some of your information will be shared with us for the purpose of providing our services to you efficiently. The purpose of collecting this data is to provide the services outlined in your service contract. The legal basis of the processing is the performance of the contract (a. 6(1)(b) GDPR).
Recipients of this data in addition to our company are our suppliers to the extent necessary to provide you with the services you have requested. All our suppliers are bound by confidentiality and secrecy agreements regarding the information that comes to their knowledge.
The duration of the processing of your data is equal to the duration of the provision of our services to you. However, some data may remain at our disposal for as long as required by the relevant legislation (possibly payment or tax data). External data of your communications remain with the company for the period of time specified by the applicable legislation (currently two years after the communication). In these cases we have a legal obligation to keep this data (a. 6(1)(c) GDPR).
5. Personal data of minors
We will not request or process data of minors for any reason. Our website is not directed at minors and should not be used by minors.
6. What will we do if you give us false information?
If you give us inaccurate, incomplete or false information, we may cancel or terminate your contract or refuse to renew it.
7. How is your personal data processed?
We use automated systems to process your personal data. This means that we have systems that automatically collect, organise and evaluate the data you give us.
The automated processes are controlled by our analytics department. This means that the department can carry out regular checks to ensure that everything is working properly.
8. Apart from modulus, who else has access to this data?
Recipients of your data are the Company and its staff as well as any legal or natural person to whom the Company is obliged or entitled to disclose the data, based on your consent, law, court or prosecution decisions or provisions or orders or instructions in general.
Recipients of your external communications data may be third party network service providers as mentioned above under 4.2.
Your financial data may be communicated to our third party financial advisors.
Traffic data and traffic information as well as your contact data may be shared with our suppliers who provide us with advertising, promotional services, technical services for our websites and other partners who assist us in providing the services you have purchased, such as external call centers, host providers, banks and financial institutions etc. All our suppliers have signed contracts with us whereby they are committed to maintaining the confidentiality of information that comes to their knowledge or have their own policies by which they undertake these obligations.
All your data may be communicated to our legal advisors, who are bound by law by a confidentiality obligation.
In addition, the Company declares that in the context of interconnecting its network with the telecommunications networks of other operators for the provision of interconnection services, the transmission of this personal data is required even if it has been requested to be hidden. Such data shall be transmitted to the telecommunications operators solely for the purpose of costing the services provided and complying with the provisions of the legislation and regulatory decisions in force. The Company may also disclose information about debts owed to it to collection agencies solely for the purpose of collecting the amounts due on your account.
Your information may still be disclosed to:
- Public or governmental entities (such as, for example, courts, regulatory agencies, law enforcement agencies, tax authorities and the e-crime prosecution directorate) and third-party courts and their accountants, auditors, attorneys and other advisors and their representatives as we believe is necessary or appropriate.
- Any lifting of the confidentiality of Subscribers’ communications is only allowed if and to the extent that we are required to fulfil our obligation under the applicable legislation. Specifically, the Company shall comply, as the law may require from time to time, with the contents of a Public Prosecutor’s Order, court or administrative decision without prior notice to you.
9. Is your personal data safe?
At modulus SA (“modulus”) (data controller) we value data privacy and data protection. We comply with all relevant legislation, including the European Union’s 2016/679 General Data Protection Regulation (“GDPR”), which came into force on 25 May 2018 and affects the protection of all personal data we hold. The Company takes all appropriate technical and organisational measures to ensure the security of the confidentiality of its subscribers’ communications and the information and data transmitted. We have chosen to keep only the data that is absolutely necessary, all encrypted and/or anonymised, either in part or in whole.
However, the Company does not guarantee the security of data transmitted over third party networks.
10. What are your rights in relation to your personal data?
You have the right to know what data we process, why and by whom it is processed. You also have:
- the right to rectification if for any reason your data is not valid or is incorrect
- the right to restrict processing, where appropriate, to specify which data you want processed and which you want to restrict
- the right to erasure from our database in certain cases, especially if we do not need to hold your data
- right of portability, to give you the data we have processed so that you can transfer it to another partner or company
- right to object. If applicable, you have the right to object to the processing of your data. However, since some of this data is necessary for us to provide you with services, objection may result in the termination of your service contract
- the right to non-automated individual decision-making, since you have the right not to be subject to decisions based solely on automated processing, including profiling
- the right to withdraw your consent to the use of your data for commercial purposes.
To exercise any of the above-mentioned rights, you should send us your request by email to email@example.com or by calling us at +30 215 215 1500. We will evaluate your request within thirty (30) days. If there are objective reasons that do not allow us to grant your request, we will inform you. You may exercise these rights at no cost. If they recur frequently, we have the right to ask you to pay an administration fee of up to €25.
11. How can you complain about the way your personal data is processed?
If you disagree with the way we process your personal data, you can email the Data Protection Officer at firstname.lastname@example.org. Alternatively, call us on +30 215 215 1500.
You can also contact the Data Protection Authority, which is available at www.dpa.gr.
12. What kind of changes do we make?
Effective Date: 1st of January 2023
C. Minors are prohibited from registering and using the website and the services of modulus.gr, which according to the law are addressed exclusively to adults. If, despite this, minors voluntarily visit the website or use services that may be considered inappropriate, modulus SA. bears no responsibility.
D. The modulus.gr website is used by visitors / users under the current Terms and Conditions of Use, without the possibility of modifications or other interventions in them. modulus SA acting in good faith, according to the principles of Art and Science and according to commercial ethics, provides a safe user environment on the modulus.gr website as well as accurate, complete, valid, reliable and up-to-date information. In any case, however, users acknowledge and accept that modulus S.A., given the nature of the services provided, may not be able to exercise control over the entire content and security of the website and the services of the modulus website .gr. For this reason, modulus SA. does not commit and does not provide any guarantee, does not assume any responsibility, regarding the security and content of the website. Users therefore accept that they must evaluate the content and that they are responsible for any risk, threat or damage that may be caused by the use of the website or its content, including their decision to rely on the correctness, completeness, validity or usefulness any content of the modulus.gr website.
Obligations of the user
Apart from any third-party rights, all of the original contents of the modulus.gr website, indicatively referring to the registered and protected trademarks, names and brand names, distinguishing features, photos, drawings, texts and files in general, are the intellectual and industrial property of the owner thereof modulus SA and are protected by the relevant legislative provisions. The above content may not be sold, copied, modified, reproduced, retransmitted, transmitted, trafficked or distributed in any way by any user, in whole or in part, without written permission.
The products and/or services of third parties that appear on the modulus.gr website are the intellectual and industrial property of the third parties, who bear the relevant responsibility for the content and services and/or products.
The users accept, agree, agree and commit to the lawful and appropriate use of the module.gr website, subject to the provisions on the transmission and processing of data, the provision and use of telecommunication services from Greece to Member States of the European Union and third countries. Accordingly, users agree, by way of example and not limitation, that:
They will not cause harm to a minor, they will not transmit, traffic, promote in any way an object contained in the law and morals and in particular material obtained illegally, the result of wiretapping, material of terrorism, objects of child pornography, etc.
They will not transmit or access content that:
i) infringes any third party rights (e.g. intellectual and industrial property)
ii) violates fundamental human rights recognized by national law and the European Convention for the Protection of Human Rights and Fundamental Freedoms (eg right to privacy, prohibition of discrimination on any level including sex, race, colour, of language, religion, political opinion or other opinion, of a national or social nature)
iii) is contrary to the law and fair and business ethics
iv) violates in any way the privacy and individual and social rights of third parties.
They will not mislead anyone as to the origin of the website content, they will not damage, in any way, the reputation of modulus S.A., they will not prevent any user from accessing modulus.gr and they will not bypass authentication them from modulus S.A.
They will not install and promote, in any way, any kind of unsolicited or unauthorized advertising or spam, chain letters, pyramid schemes and any other form of unsolicited content promotion, and install and promote advertisements without the written consent of modulus SA.
They will not install, promote and/or make available content that contains digital viruses or any other electronic code, files or programs designed to interfere with, destroy or limit the operation of any software or telecommunications equipment or prevent other users from using the modulus.gr website.
They will not reveal their own or third-party information that contains personal data of users or third parties either in real-time conversations (chats, message boards) or when using any service of the modulus.gr website that provides the possibility of communication between more than two users.
They will not use the service to inform and communicate with third parties or the competent authorities in emergency situations, since the response or success of a call or dispatch is not guaranteed at the critical time. modulus SA is in no way responsible for the failure to call or send data as well as for the improper termination of any telephone call.
They will use the system respecting common quiet hours, privacy and confidentiality of communications and good manners, given that modulus S.A. bears no responsibility in case of disturbance of the domestic peace or common tranquility of the guests. Also, it is not responsible for malicious calls or offensive, illegal, contrary to morals content of phone calls, which it has no control over and can modify. However, in case of complaints, modulus SA may immediately stop the provision of services, until the case is resolved.
They will comply with any local, national, European or international legislation that applies to the services of the modulus.gr website. They will transmit and/or process data with a commitment to the legality, transparency and accuracy of the information they produce and in any case all processing operations will comply with the General Data Protection Regulation of the European Union (2016/679). They will respect the rights of the subjects deriving from the above regulation and in every processing act without exception they will have the consent of the subject, where required, or any other legal basis that proves the legality of the act.
In any case of illegal or contrary to these Terms and Conditions of use of the modulus.gr website, visitors-users are obliged to compensate modulus S.A. for any direct or indirect positive and cumulative damage. The non-exercise by modulus S.A. of her rights from these Terms and Conditions of Use does not imply a waiver of her rights.
To access certain website services or to connect to certain websites, modulus SA may request the details of the users for the purpose of awarding a relevant password. These data must always be true, accurate, valid and complete. Users are responsible for all operations carried out with the access code and are required to notify modulus S.A. immediately. for any unauthorized use thereof and for any (even potential) breach of security. These data are not disclosed by modulus SA. to third parties. modulus SA is not responsible for any harm or damage that may arise from the arbitrary or illegal use of the password by third parties, due to its leakage or for any other reason and reserves the right to request compensation from the user, in case he suffers any kind of damage from the arbitrary or illegal use of the password. modulus SA is entitled at any time to refuse the granting of an access code or to cancel a granted code or to terminate the provision of these services to the user and to refuse any current or future use of the module.gr website, in case of violation of the Terms and Conditions of Use. Users must exercise the required prudence and diligence in the safekeeping of passwords and not disclose passwords to any third party.
The codes granted by modulus S.A. are intended for strictly personal use, while the responsibility for any loss or interception thereof belongs exclusively to the user to whom they are granted. All activities corresponding to the user’s name and password are assumed to have been carried out by the user, who bears full responsibility for the content and use of the services he uses.
Applicable law – Civil law
These Terms and Conditions of Use and any amendment thereof are governed by Greek Law. For any dispute that may arise from this contract, the substantive courts of Athens are designated as competent.
Users can contact modulus S.A. at the telephone number: +30 215 215 1500 or at the e-mail address: email@example.com or by FAX at 215 215 1509.